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DISH Network Frequently Asked Questions

 
 
Is there somewhere I can find an overview of all the Pay-Per-View programming available?
Yes, the DISH Network Pay-Per-View Barker on channel 500 has previews and schedule information for Pay-Per-View movies, sports and events.

Where can I find Pay-Per-View programs in High Definition (HD)?
DISH Network Pay-Per-View offers movies and events in HD. In order to view high definition programs, you must have an HD television in addition to an HD capable receiver and a DISH 500 antenna. Click Here for information on upgrading to an HD system. If you already have an HD system, visit channels 534 to 548!

What does "enhanced All Day DISH Ticket (ADDT)" mean?
The enhanced All Day DISH Ticket (ADDT) allows you access to pay-per-view programs for up to an entire day on every channel that program is playing on. Movies and events on ADDT channels are shown for up to 24 hours beginning anywhere from 5:00am EST to 6:30am EST (depending on the channel) and ending at the same time the following morning. This means that if you order a film at 1:00pm on channel 503, you will be able to watch it as many times as it airs through 5:30am EST the next morning.

What is SAP and how can I find out if I have it?
SAP stands for Secondary Audio Programming. Simply put, it means that there is another language track available on the program. Most often this "secondary audio" is Spanish. This feature can be activated on most TVs or on your DISH Network receiver in the "Settings" menu.

To find out if a program has SAP, highlight the program in the on-screen guide, and press "info" on your remote control. The description should include "(SAP)" at the end if the program you want to watch has SAP. In the case of Pay-Per-View movies that are being shown on more than one channel, you may need look for "(SAP)" in the extended information for each channel.

What is Letterbox format?
Letterbox (sometimes denoted as "LBX" in your on-screen guide) is best known as the format with "the black bars" on the top and bottom of the screen. This is a way to watch a movie as it was presented in theatres since a movie screen is wider than your TV. In the letterbox format, the original movie screen size is kept intact, which produces a black bar on the top and bottom of the TV screen.

How can I control the Pay-Per-View programming that my family has access to?
There are a couple of ways to ensure that only authorized viewers can see Pay-Per-View content. First, you can activate the Adult Guard feature on your receiver through the Locks menu. This feature hides the adult pay-per-view channels from your on-screen guide.

Second, you can activate the Pay-Per-View locks on your receiver. This will require a password from anyone in your household wishing to order a Pay-Per-View program. Follow these easy instructions:
  • Go to the Locks menu,
  • Select "PPV Locks",
  • Enter a four-digit passcode,
  • Then, go back into the Locks menu and select "Activate Locks"
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Free HD for Life requires 24-month commitment to qualifying programming and continuous enrollment in AutoPay with Paperless Billing. Qualifying customer will receive HD programming at no additional cost for the life of the account, limited to channels associated with selected programming package. Programming packages eligible for free HD includes America's Top 120, America's Top 120 Plus, America's Top 200, America's Top 250, DishLATINO Dos and DishLATINO Max. Customer may forfeit free HD in the case of service disconnection.

HBO & Showtime free for 3 months requires subscription to DISH Home Advantage and 24 month commitment for new, first-time customers only.