Q. How will I know if I am finished and the smart card replacement was successful?
| A. Once
you replace the smart card(s), your receiver(s) will restart. Follow
the message on your TV screen to complete the smart card replacement.
The smart card replacement is successful when all your programming has
been restored. It may take up to 20 minutes for all your channels to
return. |
|
Q. My new Smart Card doesn't appear to fit in my receiver, what should I do?
| A. All
Smart Cards will fit in the intended receivers. First, make sure that
there is nothing sticking to or attached to the card, such as the
adhesive tape that attached it to the carrier. If you are still having
issues inserting the card, make sure that you are inserting the card
straight in to the card slot on the receiver and not at an angle. On
some receivers, slightly more pressure is required to completely insert
the card. When the card is completely inserted, the receiver will power
off and restart and you will get a message that the cards have been
updated. |
|
Q. My receiver doesn't currently have a Smart Card, do I still need to put the new card in it?
| A. The
Smart Card that was shipped to you has the most updated technology and,
if you received a card for the receiver, you must insert it to avoid
programming interruption. All Dish Network receivers must have this
updated technology. If you receive a Smart Card for your receiver in
the mail, it is necessary that it be updated. In some instances, your
receiver may not have a card in it. Don't worry, simply insert the
Smart Card in the slot on the receiver and programming will continue. |
|
Q. What do I do it I insert my card and still see a message telling me that my card is about to expire?
| A. If
you have inserted your new card and you are still seeing the Attention
messages indicating that your card needs to be swapped, you will need
to verify that the card is inserted the whole way. If the card isn't
inserted the whole way, the message may still appear on your screen and
you will need to slide the card in slightly further. |
|
Q. Where do I find my DISH Network Account Number and Smart Card PIN?
| A. Your
DISH Network Account Number and Smart Card PIN are both located in the
upper left hand corner above the address on the letter that was sent to
you with your new smart cards. |
|
Q. What if I have not yet received my new smart cards?
| A. DISH
Network is sending new smart cards to our subscribers over the next
several months. Some newer model receivers may not require an update,
but if you have a receiver that will need a new smart card it will be
mailed to you within the next few months. If you are getting messages
on your TV stating you need to replace your smart cards please call us
at 1-888-230-7836. If you are not getting these on-screen messages, you
do not need to replace your smart cards at this time. |
|
Q. What if I am getting a message on my TV stating my old smart cards have expired and
need to be replaced but I never received my new smart cards.
| A. If
you are experiencing on-screen messages regarding replacing your smart
cards but have not yet received your new smart cards please call 800-910-7270. |
|
Q. What if I lost my smart cards?
| A. If you are sure you have lost your smart cards please call 800-910-7270 to have new smart cards sent to you. Please remember: Each new smart card is specifically coded to a specific receiver. |
|
Q. There is no old smart card in my receiver.
| A. Some
DISH Network receivers previously did not require a smart card. If this
applies to your receiver, simply insert the new smart card we mailed to
you, into your receiver's empty card slot. |
|
Q. I cannot find the card slot on my receiver.
| A. In
most instances the card slot is on the front left side of the receiver
. If you have the AT&T Homezone 1022 receiver the card slot can be
found on left side of the receiver as depicted in this image. |
|
Q. I did not receive smart cards for all my receivers.
| A. Some
newer DISH Network receivers do not require a new smart card. If you
have a receiver that does not need a new smart card it will be
indicated on the instructional letter your received with the message
stating "no smart card required for this receiver".
If you have a receiver that does not have that message, please be
assured that the smart card for that receiver will be sent to you in a
separate shipment - don't worry, programming on that receiver will not
be affected at this time. |
|
Q. Why do I need to upgrade my smart card(s)?
| A. As part of our normal security process, the security system in your DISH Network receiver(s) will expire within 2 WEEKS of the arrival your new smart cards.
This security system allows you to enjoy DISH Network programming, and
these new smart cards will update this system to allow you to continue
to receive this programming. |
|
Q. Why
do I need to match the Receiver ID number on the System Info screen to
the Receiver ID number printed above smart card attached to the
instructional letter?
| A. Each
new card is specifically coded to a specific receiver. If you do not
insert the correct card into the assigned receiver, your DISH Network
receiver(s) will not work. |
|
Q. What if I have more than one receiver?
| A. Each
smart card is assigned to a specific receiver. Match the Receiver ID
number (beginning with R00) on the System Info screen with the Receiver
ID number printed above the smart card attached to the instructional
letter you received. |
|
